Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Quantum Solutions Merton Ltd. relationship with you in relation to this website.
The term “Quantum Solutions Merton Ltd or “us” or “we” refers to the owner of the website whose registered office is 24 Leominster Walk, Morden, SM4 6HB, United Kingdom. Our company registration number is 9216867. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
– The content of the pages of this website is for your general information and use only. It is subject to change without notice.
– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
– This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
– All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
– Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
– Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
By ‘Services’ we mean anything offered by Quantum Solutions Merton Ltd, across all the trades we cover (Plumbing, Heating, Bathrooms, Kitchens, Emergencies) and covers all aspects such as: Enquiries, Estimates, Project Work, Installations, Repairs, Emergency, Servicing and Guarantees

We are not to be under any obligation to provide an estimate to you and will only be bound by quotations given in writing to you and signed by an authorised representative. All our quotations are valid for maximum 14 days from issue unless otherwise clearly stated within. All estimates and quotations are to be written, we cannot be bound by verbal estimates which may occur and only serving for giving a general idea of pricing and other terms. We use all the contents on this website to provide you with clear idea about our services. Please note we are not to be held liable for any inaccuracy in the content, if any, there might be simply misspells or grammar unintentional errors. Some of the contents are submitted voluntarily and we don’t claim 100% accuracy of it.

  • Terminology – For the purpose of these terms & conditions the following words have the following meanings:
    • “Us/We/Our” refers to Quantum Solutions Merton Ltd.
    • “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
    • “Tradesperson/tradespeople” refers to the representative(s) appointed by Quantum Solutions Merton Ltd. to carry out work.
    We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

  • General – These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
    These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

  • Invoices & Payment
    Upon your agreement for us to carry out quoted and booked works, a deposit payment of 30% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.
    Upon completion of work you will be invoiced, for which payment is due on receipt. Plumbnest reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.
    You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.
    In some circumstances, further work may only become apparent to be necessary after agreed work has begun. This may be due to unforeseen circumstances which are not visible or known at the time of the original quotation / estimate. Any alteration to the original specification will be quoted in writing and must be accepted before the work continues.

  • Cancellation – If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable for charging.
    If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

  • Snagging – Where the Works have been completed subject to snagging, 95% of all amounts outstanding must be paid on such completion and the Customer must provide access for Quantum Solutions Merton Ltd without delay to enable the snagging to be completed. The balance of 5% will become payable upon the finalisation of the snagging or, if access has not been made available to carry out the snagging within 14 days of completion, respectively on 15th day.

  • Guarantee – For your peace of mind, we provide a 12 month guarantee on labour carried out by a Quantum Solutions Merton Ltd tradesperson, in respect of defective workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
    The guarantee will become null & void if the work/appliance completed/supplied by us is:
    • Subject to misuse or negligence.
    • Repaired, modified or tampered with by anyone other than a Quantum Solutions Merton Ltd tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.
    We will not guarantee any work in respect of:
    • Blockages in waste or drainage systems.
    • Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.
    Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
    Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

  • Liability
    We will only be liable for rectifying our own guaranteed work and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
    We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
    We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control (such as delayed deliveries, bad weather, severe traffic blockages etc.) and we shall be entitled to reasonable time extensions.
    We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
    You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by a Pimlico tradesperson. Our tradespeople operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas related work and subsequent liability.

  • Title to Goods – Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
    • Retake, sell or otherwise deal with or dispose of all or any part of these goods.
    • Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
    • Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
    The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

  • Commencement and Completion Dates – Dates specified for the commencement and completion of the Works are estimates only. Quantum Solutions Merton Ltd. shall use all reasonable endeavours to ensure that it will attend on the date and time agreed. However, it accepts no liability in respect of non-attendance or late attendance on site or for the late or non-delivery of materials. Time shall not be of the essence of the Contract except for Cancellation, as above.

  • Waste Management – Unless agreed in writing between the parties, the Customer will be responsible for the removal from site of all waste materials resulting from the Works.

  • Waiver, Variation – No waiver by Quantum Solutions Merton Ltd of any breach by the Customer shall operate as a waiver of any preceding or subsequent breach by the Customer. No variation shall be effective against Quantum Solutions Merton Ltd unless sanctioned in writing by Quantum Solutions Merton Ltd. No forbearance or delay on Quantum Solutions Merton Ltd’s part shall prejudice Quantum Solutions Merton Ltd’s rights and remedies under this Contract.

  • Satisfaction – Quantum Solutions Merton Ltd are committed to providing professional, high quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 30 days. You must allow us or our subcontractors or our insurers the opportunity to both inspect and carry out remedial works where appropriate. Failure to do so will result in ceasing any liability of ours in respect of any defects in the work carried out.

Nothing in this Contract is intended to confer on any person any right to enforce any term which that person would not have but for The Contracts (Rights of Third Parties) Act 1999. Accordingly, a person who is not a party to this Contract shall have no rights under that Act to enforce any of its terms, but this does not affect any right or remedy of such person which exists or is available apart from that Act. Our Terms and Conditions are legally binding and may be subject to change, with no further obligation to prior inform visitors and/or users

 

Privacy policy

This privacy policy applies between you, the User of this Website and Quantum Solutions Merton Ltd, the owner and provider of this Website. Quantum Solutions Merton Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://plumbnest.co.uk/terms-and-condition/.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Quantum Solutions Merton Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Quantum Solutions Merton Ltd,
we  or us

  Quantum Solutions Merton Ltd, a company incorporated in England and Wales with registered number 9216867 whose registered office is at 24 Leominster Walk,   SM4 6HB;

User or you

any third party that accesses the Website and is not either (i) employed by Quantum Solutions Merton Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Quantum Solutions Merton Ltd and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, https://plumbnest.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:

    1. the singular includes the plural and vice versa;

    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;

    4. “including” is understood to mean “including without limitation”;

    5. reference to any statutory provision includes any modification or amendment of it;

    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Quantum Solutions Merton Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

  2. For purposes of the applicable Data Protection Laws, Quantum Solutions Merton Ltd is the “data controller”. This means that Quantum Solutions Merton Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:

    1. name;

    2. profession;

    3. contact Information such as email addresses and telephone numbers;

    4. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:

    1. data is given to us by you  ; and

    2. data is collected automatically.

Data that is given to us by you

  1. Quantum Solutions Merton Ltd will collect your Data in a number of ways, for example:

    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;

    2. when you register with us and set up an account to receive our products/services;

    3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:

    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

    1. internal record keeping;

    2. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

  2. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:

    1. our employees, agents and/or professional advisors – For obtaining advice from professional consultants.;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:

    1. access to your account is controlled by a password and a user name that is unique to you.

    2. we store your Data on secure servers.

  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: marian.cobuz@gmail.com.

  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:

    1. Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

    2. Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.

    3. Right to erase– the right to request that we delete or remove your Data from our systems.

    4. Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.

    5. Right to data portability– the right to request that we move, copy or transfer your Data.

    6. Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: marian.cobuz@gmail.com.

  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Quantum Solutions Merton Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Quantum Solutions Merton Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

  2. We may also disclose Data to a prospective purchaser of our business or any part of it.

  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Quantum Solutions Merton Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Quantum Solutions Merton Ltd by email at marian.cobuz@gmail.com.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Quantum Solutions Merton Ltd

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